Refund and Returns Policy

Effective Date: January 3, 2025

At RunPariz, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines your options for a return, exchange, or refund.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all original packaging, manuals, and accessories.
  • The return request must be initiated within 30 days of receiving the item.
  • Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Gift cards and downloadable software.
  • Items damaged due to misuse, neglect, or unauthorized modifications.

2. Refund Process

  • Refund Approval: Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
  • Refund Method: Approved refunds will be issued via the original payment method. Processing may take 7-10 business days, depending on your payment provider.
  • Restocking Fee: A restocking fee of up to 15% may apply to certain returned items.

3. Exchanges

If you receive a defective or damaged item, we will exchange it for the same model at no additional cost. Please contact our customer service within 7 days of receiving the item to arrange an exchange.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.

5. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support at info@runpariz.net or call 615-870-7279 with your order details.
  2. Await return authorization and further instructions from our team.
  3. Ship the item to the return address provided in the instructions.

6. Cancellations

Orders may be canceled before shipment. If the order has already shipped, it must be processed as a return under this policy.

7. Contact Us

If you have questions or need assistance with a return or refund, please contact us: